Amanda
Is Covid an excuse for poor customer service?
How many times recently have you heard "we can't do that, because of Covid"? Many I'm sure, but is it still ok to be a reason?
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Amanda
Jun 17, 2021
Are booking systems here to stay?
Booking a day out has become part of our social life, but if you're a visitor attraction, should you continue to force pre-booking?
Amanda
Mar 30, 2021
Focus on experiences, as life returns to normal
Your potential visitors have been shut indoors for months and will be looking for experiences to share with family and friends. What can you
Amanda
Dec 1, 2020
Changing your operating model in challenging times
In recent weeks there's been extensive job cuts in the visitor attraction sector. How do you open with less staff?
Amanda
Nov 17, 2020
How to build resilience in uncertain times
2020 will go down as time of unprecedented uncertainty for so many people. So how do you keep your team resilient?
Amanda
Nov 10, 2020
Reassuring visitors that you're Covid-safe
Research shows that while confidence has grown for visitors to outdoor attractions, concerns remain about returning to those indoors.
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