Amanda
Is Covid an excuse for poor customer service?
How many times recently have you heard "we can't do that, because of Covid"? Many I'm sure, but is it still ok to be a reason?
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Amanda
Aug 17, 2021
Focusing on town centre experiences could save the high street
What could the impact be for our town centres if partnerships came together to create an experience that drove tourism?
Amanda
Jun 17, 2021
Are booking systems here to stay?
Booking a day out has become part of our social life, but if you're a visitor attraction, should you continue to force pre-booking?
Amanda
Mar 16, 2021
Programming in the outdoors
With reopening on the horizon, now is the best time to be creating outdoor experiences for the rest of the year.
Amanda
Oct 21, 2020
Turn an event into an experience to make more money
We live in an experience economy. Even amid the challenges of a global pandemic, consumers are willing to pay for a memorable experience.
Amanda
Oct 13, 2020
Building customer reassurance in changing times
If you're running an attraction or hospitality business, you'll know change is the new norm. But at the same time, visitors need reassurance
Amanda
Oct 2, 2020
Diversify your business to grow your audience and income
There are many ways to grow a customer-focused business, but in tough times, bravery and creativity are a must.
Amanda
Sep 28, 2020
Great customer service is key to building your experience
Do you deliver the best experience for your customers every day? Do you empower your staff to do it? The answer to both should be yes.
Amanda
Sep 9, 2020
How can loss leaders ultimately make you money?
It doesn't always have to be about making money. Sometimes a loss-leading element to your offer can be the thing that builds loyalty.
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